Keeping things on track

The Evergreen Line is an 11-kilometre extension to the existing SkyTrain system in Metro Vancouver, seamlessly integrating with the Millennium Line at Lougheed Town Centre Station.

The Issue

Delays on major infrastructure projects can be costly and cause significant inconvenience to the public.

Singleton Reynolds was hired by the project sponsor to quickly and efficiently resolve disputes during construction to avoid delays and lengthy litigation or arbitration.

The Strategy

We were hired to monitor the project from beginning to end and assist in resolving issues as they arose. A proactive, ears-to-the-ground approach, exemplary record keeping, and ongoing communications between stakeholders were at the heart of our strategy. The project manager at SNC Lavalin regularly provided detailed updates, and we attended the site several times to review anticipated issues with multiple stakeholders. We followed this up with regular site visits to identified problem areas to gain a better understanding of stakeholder viewpoints and concerns.

The Impact

The owner’s representatives, the contractor, and the consultants were keenly aware of our expertise in the construction industry and the advantage of avoiding adversity and lengthy dispute resolution.

The Result

Significant issues arose during the project. However, Singleton Reynolds played a defining role in facilitating collaboration between stakeholders and resolving problems with speed and skill, which helped the Evergreen Line launch on time and budget.